FIONA – LOOKING AFTER CLIENTS & TENANTS’ INTERESTS
Banks Long & Co’s increasingly busy property management team has expanded again. The growing trend towards more city centre living……Read story
We are Banks Long & Co
If you have any questions about this Policy, or about how we look after your data generally, please contact William Wall on 01522 544515 or email@example.com
Banks Long & Co (‘we’ or ‘us’ etc), is a ‘data controller’. This means that, under the General Data Protection Regulation (GDPR), we may control and process your personal data and, in certain circumstances, special categories of data (previously known as sensitive data).
We take privacy very seriously. We are committed to keeping your data secure and processing it fairly and lawfully. We ask that you read this policy very carefully because it contains important information about how we process your personal data.
This policy is aimed at our clients, service users, staff and any other third parties interacting with us.
We may obtain personal data about you (such as, but not limited to, name, contact details, financial and pay details, identity documents, previous address information, current and previous landlord information, character and work references, employment information/history and criminal convictions) whenever you complete a form for us, whether online or in person.
We may also collect information about you when our staff speak to you about our services.
We may also receive information about you from other sources (such as relatives, character references, employment references, previous landlords, referral agencies, commissioning bodies, strategic partners or your solicitors or accountants) which we will add to the information which we already hold about you.
We may use your data for one or more of the following purposes:
We will not contact you for the purposes of direct marketing unless you have asked us to do so. However, if you have asked us to do so and later your change your mind, you can opt-out at any time with no hassle. To do this, just let us know. See further 'Your rights' below for details about how to contact us.
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
We will use technical and organisational measures to safeguard your personal data, for example:
Access to our systems is controlled by password and username which are unique to the user;
Non-sensitive details (your contact details and preferences for example) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
As a general rule, we will not keep your data for any longer than is necessary to complete tasks or provide you with services. We have a separate policy setting out retention periods for specific types of data. You can ask to see this policy by writing to us, using the contact details under the “Your Rights” section below. You also have the right to ask us to delete your data (sometimes known as ‘the right to be forgotten’.)
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You have various rights under the GDPR, including the right to:
To exercise any of your rights concerning your information, please send an email to the following address:
Or write to us at the following postal address:
Banks Long & Co
We may ask you to provide us with proof or your identity. Please do not be offended; this may occur even if we know you. It is a requirement of the GDPR in some cases.
For details of how to contact the ICO, see their website https://ico.org.uk/global/contact-us/
This Policy was last reviewed on 25th May 2018.